Refund policy

At BabyBoss.ma, customer satisfaction is our priority. This page is the single reference text for returns, exchanges and refunds. It takes precedence over any other mention of deadlines on the site.

1. Orders placed online (babyboss.ma, WhatsApp, social networks)
In accordance with Law No. 31-08 establishing consumer protection measures, you have a period of 7 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.

  • The item must be returned complete, unused and in its original packaging, with proof of purchase (order number or invoice).
  • Return costs are the responsibility of the customer, except defective product or error on our part.
  • The refund is made within a maximum period of 15 days following receipt and verification of the returned product.

2. Purchases in store (Kénitra)
The legal right of withdrawal does not apply to purchases made in store. On a commercial basis, BabyBoss.ma accepts returns or exchanges of items purchased in store within 3 days from the date of purchase, under the same conditions: unopened, unused item, in its original packaging, with the receipt. Items purchased in store on promotion or at the end of the series are neither returned nor exchanged, unless a defect is noted.

3. Items excluded for hygiene reasons
For the safety and health of all babies, the following items cannot be returned or exchanged as long as their packaging has been opened or their seal removed:

  • Teats, pacifiers, baby bottles, bottle nipples and teething rings
  • Breast pumps and their accessories, nursing pads
  • Diapers, wipes and training pants
  • Care, toiletry and parapharmacy products (creams, milks, oils, etc.)
  • Infant milk, foods and supplements

4. Defective product or order error
If you receive a product that is defective, damaged or different from your order, contact us within 48 hours of receipt, with photos of the product and packaging. After verification, we will proceed to an exchange, a credit or a refund at no cost to you, depending on your choice and the availability of the product. This rule also applies to hygiene items and promotional items. It does not limit the legal guarantee against manufacturing defects.

5. Return procedure

  1. Contact us by e-mail at contact@babyboss.ma or by WhatsApp at +212 625-408584 indicating your order number and the reason for the return.
  2. Wait for our confirmation before shipping the product or dropping it off in store.
  3. Once the return is received and verified, you choose between a refund (via the original payment method), a credit note or an exchange.

6. Contact
BABY INVEST – BabyBoss.ma
19 corner rue Hammam El Fatwaki and rue Challah, store 3, residence Dahlia, 14000 Kénitra, Morocco
contact@babyboss.ma – +212 625-408584