Shipping policy
At Babyboss.ma, we are committed to providing a simple, fast and reliable online shopping experience. Here are the details of our shipping policy to guarantee you quality service.
1. Delivery zones
We deliver everywhere in Morocco. Whether you are in Casablanca, Rabat, Tangier or in a more distant city, we ensure that your order arrives directly to your home.
2. Delivery times
- Major Regions: Orders placed on Babyboss.ma are generally delivered within 0-2 business days in major cities.
- Remote Areas: For less accessible areas, delivery may take up to 2business days. Please note that delivery times may vary depending on product availability and customer location.
3. Delivery costs
Delivery costs are calculated based on the destination and weight of the products:
- Standard delivery: A fixed rate may be applied for orders placed in major cities in Morocco.
- Free delivery: We offer free delivery for orders above a certain amount, specified during checkout.
4. Order processing
All orders are processed within 1 to 48 hours following validation. You will receive an order confirmation as well as a tracking number as soon as your package is shipped.
5. Tracking your order
As soon as your order is shipped, we will provide you with a tracking number so that you can follow the delivery of your package in real time.
6. Delays and exceptions
While we strive to meet advertised delivery times, delays may sometimes occur due to unforeseen conditions (weather, holidays, etc.). In such cases, we will inform you of the situation immediately and will do our best to minimize the inconvenience.
7. Return policy
If you have any questions regarding shipping or would like to return a product, view our Return Policy or contact us directly at contact@babyboss.ma or via WhatsApp at +212 625-408584.